Legal
Legal Disclaimer & Privacy Notice
Effective Date: April 2026 Last Reviewed: April 2026
On this page
- Acceptance of Terms
- Personal Data Collection
- Your Rights As a Data Principal
- Data Retention and Security
- Children's Data
- Cross-Border Data Transfers
- Third-Party Links and Services
- Cookies and Tracking Technologies
- Accuracy and Completeness of Information
- Your use of the Site
- Materials and Submissions
- Liability Disclaimer
- Intellectual Property
- Governing Law
- Data Protection Board of India
- Changes to This Disclaimer
- Contact us
legal@relyonsoft.com
About This Document
Acceptance of Terms
Relyon Softech Ltd (‘Relyon’, ‘we’, ‘our’, or ‘us’) maintains this website for your personal and professional use. By accessing or using this Site, you agree to be bound by these Terms of Use without limitation or qualification.
Personal Data Collection and Processing (DPDP Act, 2023)
What We Collect
We may collect the following categories of personal data when you interact with our website or services:
- Identification data: name, company name, job title
- Contact data: email address, phone number, postal address
- Usage data: IP address, browser type, pages visited, session duration (via cookies and analytics tools)
- Transaction data: Customer ID, product subscriptions, billing information
- Communication data: messages submitted through contact or support forms
- Optional data: information voluntarily provided in feedback, surveys, or demo requests
Purpose of Processing
We process your personal data only for specific, lawful purposes, including:
- Providing, supporting, and improving our software products and services
- Responding to inquiries, support requests, and demo bookings
- Sending transactional communications, invoices, and renewal notices
- Sending marketing communications, with your separate consent
- Complying with applicable legal and regulatory obligations
- Fraud prevention and security monitoring
We do not use your personal data for any purpose not disclosed herein without obtaining fresh, specific consent.
Lawful Basis for Processing
Relyon processes personal data on the following lawful bases as recognised under the DPDP Act, 2023:
- Consent: Where you have provided free, specific, informed, and unambiguous consent.
- Contractual necessity: Processing necessary to deliver products or services you have purchased or requested.
- Legitimate use: Where processing is necessary for the provision of benefit, service, or compliance with law.
- Legal obligation: Where processing is required to comply with applicable Indian law or regulatory mandate.
Privacy Notice (As Required Under Section 5, DPDP Act)
In accordance with Section 5 of the DPDP Act, 2023, this Privacy Notice accompanies all consent requests. When we request your consent, we will inform you of:
- The personal data being collected and the specific purpose of its processing
- Your rights as a Data Principal under the DPDP Act
- The manner in which you may withdraw consent
- The process to file a grievance or complaint with Relyon
- Your right to approach the Data Protection Board of India
This notice is available in English. Upon request, we will endeavour to provide it in any of the 22 official languages listed in the Eighth Schedule of the Constitution of India.
Your Rights as a Data Principal
Under the DPDP Act, 2023, you (as a Data Principal) have the following rights with respect to your personal data processed by Relyon:
Right to Information
You have the right to obtain a summary of the personal data we hold about you and information about the processing activities we undertake on your data.
Right to Correction and Erasure
You may request that we correct inaccurate or incomplete personal data, or erase personal data that is no longer necessary for the purpose for which it was collected or where consent has been withdrawn.
Right to Withdraw Consent
You may withdraw your consent for processing at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal. Upon withdrawal, we will cease processing and erase your data, subject to any overriding legal obligations.
Right to Grievance Redressal
You have the right to lodge a grievance with our designated Grievance Officer. If your grievance is not resolved to your satisfaction, you may approach the Data Protection Board of India.
Right to Nominate
You may nominate another individual to exercise your rights in the event of your death or incapacity.
How to Exercise Your Rights
To exercise any of the above rights, please contact us at:
Grievance Officer Contact
- Relyon Softech Ltd
- legal@relyonsoft.com
- +91-80-23002100
- Bengaluru, Karnataka, India
- We will respond to all verified requests within a reasonable time, as prescribed under the DPDP Act and Rules.
Data Retention and Security
Retention Period
We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once data is no longer needed, we will delete or anonymise it securely. In accordance with the DPDP Rules, 2025, we maintain data retention logs for a minimum of one year to support breach detection and investigation.
Security Measures
Relyon has implemented reasonable technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including:
- Encryption, obfuscation, and masking of personal data in transit and at rest
- Access controls and access log reviews
- Data backups to ensure continuity of processing
- Contractual safeguards with third-party data processors
- Regular security assessments and employee training
Personal Data Breach Notification
In the event of a personal data breach, Relyon will notify the Data Protection Board of India and affected Data Principals as required under the DPDP Act, irrespective of the severity of the breach. Notifications will be made without undue delay and will include the nature of the breach, data affected, and remedial action taken.
Children's Data
Our website and services are not directed at children below the age of 18. We do not knowingly collect personal data from minors without verifiable parental or guardian consent, as required under the DPDP Act, 2023. If you believe we have inadvertently collected data from a minor without proper consent, please contact us immediately so that we may take appropriate action.
Cross-Border Data Transfers
Your personal data is primarily processed and stored within India. In the event that personal data is transferred outside India, such transfers will be made only to countries or territories notified by the Central Government as permissible under the DPDP Act, 2023, and subject to appropriate contractual safeguards.
Third-Party Links and Services
Our website may contain links to third-party websites. These linked sites are not under Relyon’s control, and we are not responsible for their content, privacy practices, or data handling. The inclusion of any link does not imply endorsement by Relyon. We encourage you to review the privacy policies of any third-party sites you visit.
Where we engage third-party data processors (e.g., hosting providers, analytics services), we ensure that appropriate data processing agreements are in place that obligate them to protect your personal data to the same standard we apply.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and personalise content. Strictly necessary cookies are used without consent. For analytical or marketing cookies, we request your prior consent. You may manage your cookie preferences through your browser settings or our cookie preference centre. Withdrawal of cookie consent will not affect the functionality of core services.
Accuracy and Completeness of Information
While Relyon strives to ensure that the information contained on this Site is accurate and reliable, we make no warranties or representations as to the accuracy, correctness, or reliability of such information, and assume no liability for any omissions or errors in the Site’s content.
Information on this Site is provided ‘as is’ and should not be relied upon as professional legal, financial, or technical advice. Please consult an appropriate qualified professional for advice specific to your situation.
Your Use of the Site
You may download content for non-commercial, personal use only, provided all copyright, trademark, and proprietary notices remain unchanged and visible. No right, title, or interest in any downloaded materials is transferred to you as a result of downloading or copying.
You agree that you will not copy, modify, alter, display, distribute, sell, broadcast, or transmit any material on the Site without the prior written permission of Relyon. You will not use the Site for any unlawful purpose or in any manner prohibited by these Terms.
Materials and Submissions
Relyon does not claim ownership of materials you upload or submit to the Site (such as forms, feedback, or survey responses). However, by submitting such content, you grant Relyon a non-exclusive, royalty-free licence to use, reproduce, and publish such submissions in connection with the operation of our services. You represent that you own or have the necessary rights to all submitted content.
Relyon does not solicit unsolicited creative ideas or suggestions. Any unsolicited submissions made to Relyon will be treated as non-confidential and non-proprietary.
Liability Disclaimer
To the maximum extent permitted by applicable Indian law, Relyon and its partners, affiliates, directors, officers, and employees disclaim all warranties, express or implied, regarding the information, software, products, and services on this Site, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Relyon shall not be liable for any direct, indirect, incidental, special, or consequential damages, including loss of revenue or profits, arising from the use of or inability to use this Site or its content.
Intellectual Property
All contents of the Site, including text, graphics, logos, software, and product names, are the property of Relyon Softech Limited or are used with permission, and are protected under applicable Indian and international copyright and trademark laws. Unauthorised copying, reproduction, or distribution is prohibited.
The Relyon brand, Saral product names, and associated marks are trademarks of Relyon Softech Limited and may not be used without prior written consent.
Governing Law, Jurisdiction, and Termination
These Terms of Use are governed by the laws of India. Any disputes arising out of or relating to the use of this Site shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.
Relyon reserves the right, at its sole discretion, to terminate or restrict your access to the Site at any time, without notice, for conduct that violates these Terms or applicable law.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Data Protection Board of India
If you are dissatisfied with how we have handled your personal data or a grievance, you have the right to approach the Data Protection Board of India, established under Section 18 of the DPDP Act, 2023. The Board has the authority to adjudicate disputes between Data Principals and Data Fiduciaries.
Changes to This Disclaimer
Relyon may periodically update this Legal Disclaimer and Privacy Notice to reflect changes in law, our business practices, or the services we offer. We will revise the ‘Last Reviewed’ date at the top of this document. We encourage you to review this page periodically. Continued use of the Site following any changes constitutes your acceptance of the updated Terms.
Contact Us
For questions, requests, or concerns regarding this Legal Disclaimer or our data practices:
- Relyon Softech Ltd
- www.relyonsoft.com
- legal@relyonsoft.com
- +91-80-69002100 | 080-23002100
- Bengaluru, Karnataka, India
- For grievances related to personal data, please write to grievance@relyonsoft.com with the subject line: 'DPDP Grievance – [Your Name]'.