Support
We're here when you need us.
From 24/7 self-help resources to dedicated onsite assistance, Saral offers five tiers of support to ensure every customer gets quick, efficient solutions — anytime, anywhere.
How it works
Our 5-tier support model
Start with self-help and escalate as needed. Every customer can access all tiers — no extra contracts required.
Self-help
Knowledge base, video tutorials, how-to guides and FAQs - available 24/7
Email & ticket
Raise issues, track resolution status, receive written responses with attachments
Phone support
Direct line to our support engineers, Mon-Sat during business hours for faster resolution
Live screen share
Scheduled remote session with a dedicated support engineer for complex issues
Onsite visit
In-person support at your premises for implementation, training, and critical incidents
Self-serve
Dedicated onsite
Support hours
Monday – Friday
9:30 AM – 6:30 PM IST
Open
Saturday
9:30 AM – 6:30 PM IST
Open
Sunday & public holidays
Closed
Contact for support
Phone
Alternate
Portal